If you have questions or concerns not covered in the FAQ, please contact us using the following methods.
1. Contact us within the app
2. Send an email to customer service
*Please note that we do not accept inquiries via phone.
Please refer to the steps below for details on each method.
IRIAM App Inquiries:
We recommend contacting us from within the app.
*If you cannot open the app and cannot reach us, please contact us by email.
- How to contact us from within the app
1. Tap the gear icon in the upper right corner of the [My Page] screen in the IRIAM app.
2. On the [Settings] screen, tap [Feedback and Inquiries].
3. Please fill out the necessary details once the Feedback and Inquiries form appears.
4. Tap the [Send] button in the upper right corner of the Feedback and Inquiries form screen.
5. Your inquiry will be sent.
Support Email Address:
- Contact Information
- Email address: support@iriam.com
*Depending on your inquiry, we may ask you to contact us from within the app.
Inquiry Business Hours:
- Please note that inquiries received after business hours may be handled on the next business day or later depending on the content of the inquiry.