The person in charge of sending replies will do so in the order in which the inquiries were received.
If it is taking some time for us to reply to your inquiry, it may be due to the following reasons:
1. Your inquiry was sent after business hours
2. Your email is not set up to receive emails from customer support
3. The investigation is taking time
Possible reasons for not receiving an email from customer support:
When you contact us within the app or email customer support, we will automatically send an email to the email address you used to confirm that we have received your inquiry.
If you do not receive this automated email, you may not receive a reply from customer support.
Please check the following for possible causes.
- Your domain-specific settings prevent you from receiving emails from support@iriam.com.*
- Your settings prevent you from receiving emails with URLs.*
- The email was filtered as spam or sent to your trash folder.*
- There is an error in the email address you entered when sending us an inquiry.
* If you have any questions about your settings for receiving emails, please get in touch with your mobile device provider or service support desk.
We apologize for the inconvenience and thank you for your understanding.