Even if you contact us on behalf of a user experiencing an issue, we cannot provide individual answers regarding information that can only be shared with the user in question.
Furthermore, depending on the content of the inquiry, we may need to confirm details directly with the user. Having you act as an intermediary each time could place a burden on you.
Therefore, we ask that the user experiencing the issue contact us directly from within the app.
*If for some reason it is difficult to use the inquiry form, the user should contact us directly at support@iriam.com.
As an example, please note in advance that even if you contact us regarding the following, we will instruct you that the user in question must contact us themselves.
＜Examples of inquiries＞
- An inquiry from a viewer stating that they cannot hear the audio only for a specific streamer If this issue only occurs with a specific streamer.
It is possible that the problem is on the streamer's end. Therefore, an inquiry from the streamer themselves is required.
- When you want to check if there is an error regarding warnings or the suspension status of another user's account.
We cannot disclose information that can only be shared with the targeted user, even if a third-party user contacts us.
Therefore, the suspended user must contact us themselves. Furthermore, it is possible to contact us from within the app even when suspended.
- How to contact us
- A user is unable to update, so you want to know if there are any devices that can no longer use IRIAM since the maintenance
Because we may need to check the user's operating environment or ask them questions, the user must contact us themselves.