If you forget the email address you signed up with or your password, you can check them using the following method. Also, by linking your account to X, you will not need to enter a password when logging in, so please consider doing so.
Where to see your email address:
You can check the email address you signed up with using the following method.
1. Tap the gear icon at the top right of your My Page screen.
2. Tap [Feedback and Inquiries] on the settings screen.
3. The email address you signed up with will be displayed in the "Email address for inquiries" area.
If you have forgotten your email address and cannot log in, please refer to the FAQ below.
"Accounts" -> "I Can't Log in to My Account" in the FAQ section within the app.
How to reset your password:
It is not possible to check the password you signed up with, but it is possible to reset it.
Note: Before doing this, please confirm the email address you used to sign up using the method above. You will need to know the email address you signed up with to be able to change your password or log in again.
1. Log out
2. Tap "Log in" when the title screen appears
3. Tap "Forgot your password?" near where you input your password
4. Enter your registered email address once the password reset screen appears
5. Tap the "Send" button at the bottom of the screen
6. Please follow the instructions in the email sent to your registered email address.
Note:
- Please be sure to confirm your registered email address before doing this.
- To reset your password, you must use a valid email address.
If you have registered an email address that cannot be used, please change your email address in the settings screen.
If you are worried about doing the above, please contact us in-app or email us at (support@iriam.com) before doing anything.