Troubleshooting

Viewers and Cheers

• I Don’t See the Gift I Used

Purchasing Points and Diamonds

• Payment Was Not Received to the Specified Account

Other Information

• "Resource Information Is Outdated" Error
• Unable to Share on X
• Things to Try When Experiencing an Issue
• Notifications Are Not Being Received, or You Are Receiving Unwanted Notifications
• The X Icon Does Not Appear When Sharing
• The Announcements are Glitched

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Accounts

• I Can't create My Account
• Information From My Terminated Account Can Still Be Found
• I Can't Find a Particular User Even After Searching
• My Profile Icon Won't Update
• I Forgot My Email Address or Password
• I Can't Log in to My Account

Streaming

• My Daily Streamer Badge Disappared, but I Stream Every Day
• My Stream Ended Abruptly
• Unable to Stream After Receiving a Pop-up Message for Camera Failing to Start
• Event Icon Not Displaying Properly
• The Number of Days Until the End of the Event is Displayed Incorrectly in Your Stream
• Despite Streaming During the Event Period, My Streams Were Not Counted

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