We apologize for the inconvenience caused by the red question mark appearing on icons, banners, and other images.
The red question mark may appear when the connection is slow and the images cannot load on time.
Please try the following if the problem persists:
- Clear the app's cache (go to [Settings] in the app -> [Clear Cache]).
- Restart the app.
- Restart your device.
- Switch connections (e.g., switch between Wi-Fi, 4G, or 5G).
If the problem persists after trying the above, please contact us from [My Page] -> tap the gear button on the top right corner -> [Feedback and Inquiries] so that we can look into the matter.