We sincerely apologize for the inconvenience. We kindly ask you to check and try the following troubleshooting steps.
< Steps to Try >
- Restart the IRIAM app
- Restart your smartphone
- Switch your internet connection (e.g., switch between Wi-Fi and 4G)
- If you are using external devices such as a microphone or mixer, please disconnect them and check again
- Check if the issue occurs when using the following connected devices:
- Built-in speaker
- Wired earphones
- Bluetooth earphones
- USB DAC connected via Type-C, etc.
- Try using the app at a different time of day
- Check if your smartphone is set to mute
Note: Please note that in addition to Android and iOS settings, some devices have physical ON/OFF switches.
If the issue is still not resolved after trying the above, we apologize for the trouble, but please contact us by going to: My Page > tap the gear icon in the top right > "Feedback and Inquiries" > "Report a Bug".
Please include the following information in your message:
- Date and time the issue occurred
- Detailed description of the issue you are experiencing
- The troubleshooting steps you tried before contacting us
Furthermore, if this issue only occurs with a specific streamer, it is possible that the problem is on the streamer's end. In that case, we would appreciate it if you could gently suggest to the streamer that they contact us directly through the app's inquiry form, if possible.